Refund and Return Policy
1. Availability of goods
The provision of goods is subject to availability. Availability for each product is indicated on the website, but this information is merely a guideline. The Provider does not guarantee the accuracy of the product availability information, although we do our best to ensure the accuracy of the information. In cases of unavailability, the Provider will offer the Client a similar product at the same or lower price. If the Client does not wish to accept the substitute product offered, the Provider will refund the client in full within 21 days with no deductions.
2.Returns of goods
Due to the sensitive nature of the goods purchased on the Website, we request that the Purchaser consult the SIZE GUIDE to ensure that the correct size is purchased as we do not allow returns or exchanges, unless the quality of the product is deficient.(Items are translucent as it is LINGERIE) In this instance, the Purchaser must contact Provider immediately upon receipt of the damaged or inferior product, and the product must be returned by the Purchaser within 7 days of receipt, at the Purchaser’s expense. Upon receipt of the returned product, Provider will inspect the product for damage/poor quality, and if Provider is satisfied that the return is valid as a result of damage or poor quality, Provider will exchange the item and only then. If item does not fit it will not be exchanged (this excludes our clothing range) therefore the detailed SIZE CHART.Items will also not be exchanged or refunded if worn due to the sensitive nature of lingerie or underwear
Only items that will be exchanged but not refunded is corsets and clothing.
Kindly note any item altered by Sassy for clients size and specifications can’t be returned and no refund can be done due to high resale cost and alterations for a specific body type. Alterations for any garment must be paid in full by the purchaser with the correct measurements. Refunds on altered garments are not permitted
International deliveries do not qualify for return, exchange or refund due to the high costs involved.
3 Delivery Terms
Orders will be processed within 72 hours from close of deal and receipt of payment. Thereafter goods will be dispatched and delivered within 6 weeks depending if product is in stock. Excluding circumstances beyond our control, e.g. supplier delays, customs delays, strikes, acts of God, etc.
A Tracking Number is issued the day after the couriers collect your order for delivery. Note that your Tracking Code will usually show up on our courier's tracking system a day after your parcel has been collected.
PLEASE NOTE THERE WILL BE NO REFUNDS ON ANY ITEMS ONLY EXCHANGES, LINGERIE AND TOYS WILL NOT BE REFUNDED ON EXCHANGED
PLEASE NOTE THE VISUAL ARE FOR DESCRIPTIVE PURPOSES AND CLOTHING MAY VARY.
PLEASE NOTE THAT ALL OUTFITS EXCLUDE STOCKINGS AND SHOES.